me: thank you for calling______, how can i help you?
customer: yea, i have a problem. my cell phone isnt on and i was wondering why?
me: ok, do you mean the phone wont power on, or it won't make phone calls?
customer: neither
me: ok, is the battery in the phone?
customer: i don't know, i didn't take it out or anything.
me: ok, do you know if its charged?
customer: well i charged it before.
me: when was before?
customer: i cant remember
me: did you charge it last night?
customer: i think i did, what would that matter any way?
me: (oh my god, i hate my life right now) well sir, if you could please bring the phone in, we might have to take a look at it to see what the problem is.
customer: i don't understand why you cant fix this over the phone, why do i have to come all the way to your store?
me: well sir, i would love to fix this over the phone, but i need to physically see the phone, im sorry.
customer: ok, then i guess i'll have to bring it by.
me: excellent sir, please stop by at your convience.
customer: ok, where is your store?
me: we're located at _____? (giving them the exact address)
customer: where is that exactly?
me: ????? on ______ road, right by the Best Buy.
customer: where?
me: do you know where the Best Buy is on _____ road?
customer: yes, i've been there many times.
me: ok, we're right by it, if your facing Best Buy, we're located to the left of the store.
customer: what store?
me: the Best Buy sir, the one you've been to "many times".
customer: oh yea, i know that one. ok, we'll see you soon.
me: excellent!!! (i hope to god, hes not driving himself here)
Holy Shizz, dude, I FEEL your pain... Some customers are just impossible! Today was a freaking crazy day of retail for me, hell, I may even post a blog about it.. We were so severely understaffed (on a sale day) that most of the customers came to me, including the severely annoying ones. I had this one lady wanting to have me check the price of EACH item (of the hundreds she had) with this coupon which only took forever. THEN, literally 2 hours after that, she's STILL in the store shopping and best yet, she brought the whole family! ( @__@ ) So she made a couple more purchases and a couple more returns in between, always asking if I can lower the prices. And then I have this other Lady where I tell her if she wants her money back in cash and then she changes the subject so I ask again if maybe she'd want it on her card instead and she gives me attitude saying, "NO! I paid in cash!" I felt a little like shooting myself in the head at that moment. And in between all that chaos, we get phone calls and I tell them to hold but yeah with that crazy ass family who took maybe 10 times longer than the average customer to check out, I couldn't get to them and then they call the manager and the managers get on OUR asses about it, even though we're f**cking understaffed so it's not like we could do anything about it. It's days like these where I wish I didn't work in retail...
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