*grumble grumble* morons i tell you, MORONS!!!!!

so appartently, if you call any retail store and need to describe something over the phone, make sure that you describe it in the absolute most completely vague way possible, for example, if your calling to describe a cell phone, please make sure the only noteable physical features you tell me about are the fact that it has a "screen" and the keyboard is below it. Please keep in mind that every single cell phone available since 2001 has fallen into that exact description!!!!!! God, how i weep for the future generations that might have to be led by the exact same brains that are in that kid that just called and described that phone to me!